I read Stacey’s Schneider’s article, “Customer service
disappears,” and had to re-read it. Wasn’t this the same writer who
lamented the woes of Wal-Mart and those that sought to fight the
corporate giant and deprive them of their way of operating?
Wal-Mart, the same store that has forced so many of the “mom and
pop shops” that “were noted for their focus on the customer” out of
The same Wal-Mart that treats its employees poorly and pays them
poorly, offering the employee no incentive to go the extra mile or
even inch for the customer, let alone be chipper and happy, that
Wal-Mart? I found the newspaper with the original Wal-Mart article
in it and indeed it was the same author.
I challenge Ms. Schneider to be the first of our “society to
raise the bar on expectations,” and encourage her to support local
businesses, such as Steeles, JAX and other businesses local to Fort
Collins and/or Northern Colorado where keeping customers happy and
satisfied is the goal, not meeting share holders sales
expectations. I challenge her to avoid places like Wal-Mart where
mediocrity is the norm, and “good enough” is great, where your
money is more important than you. Here is another challenge for
Ms.Schneider and others, try being nice to those who do help you,
either in the aisles or at the cash register, where ever you do
shop, the concept of “do unto others as you would have them do unto
you” goes both ways.
Senior, environmental health