The Lory Student Center is not only the center of campus, but it
is also a nationally renowned institution.
The CSU student center was ranked among the top student centers
in the United States in the 2004 Educational Benchmarking customer
satisfaction survey results, released last week.
The survey is a way to compare the student center to 53 other
universities’ centers around the country and compile students’
likes and dislikes, said Kris Folsom, student center marketing
“This survey allows us to compare our services, facilities and
programs with colleges and universities nationwide,” Folsom wrote
on the student center’s Web site. “It also gives us the opportunity
to track longitudinal data and measure our improvements
Six universities out of the 53 were chosen to be compared to the
CSU student center. Although the names of these six schools cannot
be released, Folsom said the schools were chosen based on the size
of the student center, the university and the amenities offered
that are similar to CSU.
“We want to compare apples to apples as much as possible,”
Robert Peters, director of business services for the student
center, said 53 schools may not appear to be a large enough number
of schools to be excited about the results, but it is.
“I would venture to say those 53 schools that are in this survey
are the top 53 in the country because they are bothering to do this
(survey),” Peters said.
Peters also said he attributes the number of schools that
participated to the survey’s fee.
Last year the EBI survey cost the student center $1,195.
The student center ranked first in students’ satisfaction with
its eating establishments regarding variety, food prices and
quality. The University Bookstore also ranked second for having a
courteous and available staff.
Folsom attributes the satisfaction of the eating establishments
to the food court renovations that were completed in 2003.
Mike Ellis, executive director for the student center, said he
believes when the next EBI survey is done, the student center’s
numbers will see an increase.
“We think because of all of the recent improvements (the
numbers) will be up,” Ellis said.
He said most of the improvements made in the student center are
from requests made by students.
“We try to be data-driven with all of the services that we are
providing,” Ellis said. “We are really changing because of our
desire to better meet student needs.”
Ellis said the overall EBI results show that the changes that
have been made to the student center are receiving a positive
response from students.
“The renovations that took place last year is a direct result of
the past surveys,” Folsom said.
Ellis said he has almost completed a 20-year master plan of the
student center that will help guide the student center’s future
Peters said the master plan is to show people “our crystal ball,
built to flex and change with trends and times.”
Ellis said the newest project for the student center is to add a
new entrance on the north side of the building that will include a
Transfort bus center.
The project will start immediately in summer 2005 and will take
about a year to complete.
“The plan helps guide our process then we can change our annual
plans to correspond with this (EBI survey) data,” Peters said.